Natasha Dadabhoy

  • Customer Success Manager or Strategic Account Manager
  • Denver, CO, USA
  • Jul 05, 2018
Full time Information Technology

Personal Summary

Client-focused project and account manager with experience in web based software solutions.High energy and strategic leader who thrives on excellence.

Work Experience

Account Manager, Client Solutions Associate Director
Dec 2013 - May 2018 IHS Markit
  • Manage 15+ client accounts valued at more than $12M annually
  • Supervise and manage team of 4-6 project managers
  • Co-lead cross functional team of more than 50 developers and engineers across the globe responsible for software delivery for financial service institutions
  • Negotiate project scope, timeline, and cost for 50+ multi-phase projects in mixed Waterfall and Agile environment
  • Trained in Agile methodologies as both scrum master and product owner
  • Identify and communicate risk to executive team as well as client stakeholders
  • Pitch and secure new revenue contracts, help write Statements of Work, and help deliver quarterly portfolio reviews to executive team
  • Facilitate annual operational and security assessments with procurement teams
  • Responsible for hiring and development of training materials for new hires
  • Recently helped transition three cross functional teams of 12-15 developers and engineers from Waterfall based development to Agile development
Project Manager, Client Solutions Principal
Jun 2011 - Dec 2013 IHS Markit
  • Managed 5 client accounts valued at $3M annually
  • Planned, coordinated, and executed custom web and mobile projects using Waterfall methodology
  • Helped negotiate project scope, timeline, and cost for retainer clients
  • Increased annual revenue for top client by more than 400% over 3 years
  • Managed promotions to live platforms with more than 90 million views per month
Policy Analyst
Nov 2010 - Jun 2011 University of Colorado
  • Acted as liaison to CU Office of Government Relations
  • Analyzed and tracked more than 100 bills proposed by the Colorado General Assembly for resource impact

Education

Master of Public Administration
- May 2010 University of Colorado Denver
Bachelor of Science, Journalism
- May 2009 University of Colorado Boulder